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Advisory Services
Corporate
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R.M. Bradley’s Advisory Services Group provides consulting services with a concentration on cost management and the improvement in the quality of the delivery of internal services to corporate properties in six major disciplines finance, procurement, operations, internal services, benchmarking and space utilization.
In the area of finance we develop custom models for annual operating and capital budgets specifically tailored for each client. We also develop financial packages for monthly reporting, variance analyses and forecasting. We design comprehensive lease abstracts and reports for real estate tax management. Detailed line item cost categories and chart of accounts are developed to focus on specific areas of cost in order to identify expenses accurately. Meaningful reporting methodologies enable our clients to understand when and why costs are incurred and how to better control expenses. These reporting techniques provide the fundamental tools to analyze and manage costs.
Our professionals design and review specifications for all goods and services to be procured for the operation of every type of corporate property. Through a rigorous process of prequalifying vendors, we identify and evaluate vendors for participation in solicitations. We design bid packages for our clients which include detailed specifications, general conditions, scope of work, bid proposal and contract acceptance forms, and client specific attachments such as indemnification agreements and insurance requirements. All bids are analyzed to select the best qualified vendors at the appropriate pricing levels.
Focusing on operations, our professionals concentrate on analysis and configuration mapping which includes the development of specific tasks and schedules for preventive maintenance. We focus on energy management, project management and regulatory compliance. We assist clients in the development of cost effective programs through the evaluation of existing property systems. We also conduct extensive inventories of equipment and a record of the inventory is entered into a computerized database. We work with our clients to develop customized property management systems to capture all real estate information and to render that information accessible to all real estate operatives. The property management system also maintains project information related to capital projects, such as tracking 1, 3 and 5 year capital plans by location and type of project. This information is further correlated with all data contained in the reports generated by the annual inspections of the facilities.
To enhance efficiencies in the delivery of services to the properties, our professionals assess the current internal customer requirements and develop specific recommendations that direct the efficient flow of work. We establish guidelines to achieve improvements in a client’s current operation to reduce costs and improve the quality of services performed at each property. This is accomplished by identifying priority levels for service calls, targeted turn around times, and the appropriate technology to streamline the delivery of services. We also conduct cost/benefit analyses to determine whether or not services should be performed in-house or contracted out to vendors. We also develop aging reports to identify and track the backlog of work. These and other tools are essential to maintaining desired service levels.
Our focus on total quality management is to deliver high quality services in the most cost effective manner possible. For example, the identification of specific targets or measurable levels of customer satisfaction may add value in determining how much to spend for a particular service. These findings may reveal the need to enhance or scale back certain services. We also prepare customer satisfaction surveys and orchestrate focus group sessions to quantify and monitor levels of customer satisfaction.
Benchmarking and tracking and trending models in the area of finance and customer service lead to the development of best practices for our clients. Our professionals utilize our models to perform comparative analyses of costs on a per square foot basis for our clients. This analyses are conducted by type of service, specifications, type of property and geographic location.
In the area of Space Utilization we counsel on acquisitions and dispositions. Our market research group provides up to date market information on values and trends for site selection and feasibility analysis. Our research includes an analysis of the highest and best use of locations so that our clients may factor the cost implications of their real estate considerations into their overall business strategies.
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